Flexible Rate Reservations
You may cancel your reservation free of charge if you cancel prior to 4pm on the day prior to the arrival day. In the event of late cancellation or ‘no show’ we will charge for the cost of the first night. This may include charges for extra items booked and confirmed and due to be taken or provided on the first night of the stay.
Advance Purchase Prepaid Reservations
Advance purchase prepaid reservations are non-refundable. We do allow name changes and in certain circumstances we will allow date changes (subject to room and rate availability). In the event of cancellation of a prepaid reservations we retain all charges in full and reserve the right to re-sell the room booked.
In all cases where a guest fails to arrive for the first night of a booking, we reserve the right to re-sell the room, irrespective of how many nights are booked and whether or not prepayment has been made.
Our guaranteed check in time is from 3pm on the day of arrival and we request that you vacate your room by 11am on the day of departure.